Very easy to work with.
Very knowledgeable about various kinds of insurance.
Dana C.,
customer since 2025
Sheri was absolutely wonderful in explaining everything to me, and got better policies at significantly less cost than what I was paying before.
Melissa D.,
customer since 2025
John was very respectful and attentive. He explained all the nuances about insurance for a mixed residential commercial building and the complications of that type of insurance.
A client in Somerville,
customer since 2025
John was a pleasure to work with. His knowledge and expertise in his field has really assured me and my family that we have made the right decision to work with John. He took the time to explain everything to us and even followed up when we needed a reminder to get the ball rolling! It is a great feeling that we have a trusted agent that is also one of our neighbors !
Thank you again! Will recommend to friends and family.
Jeff & Ashley M.,
customer since 2025
So far no problem very nice team
Gale & Gerard C.,
customer since 2025
They took care of me very quickly and got everything handled.
Franklin L.,
customer since 2025
They are so helpful and quick to respond!
Gabrielle C.,
customer since 2025
Why go anywhere else. The best service and prices around.
Andre Y.,
customer since 2025
Jamie and Brian went above and beyond, earning and satisfying all of my needs for insurance. Thank you!
Denise R.,
customer since 2025
So far, extremely helpful! Great people, also!👍
David & Jayne S.,
customer since 2024
Thank you so much for you prompt responses and help. You guys are amazing.
A client in Ossipee,
customer since 2024
John was great to work with. His presentation style is perfect for new clients. He clearly explained pros/cons of our policies and saved us significant money on all 3, without compromising coverage.
Kristine & Scott H.,
customer since 2024
Excellent customer service!
Michelle & Aaron I.,
customer since 2024
John was very helpful answering my questions and supplying me with the policy that I needed.
Christopher & Tracy G.,
customer since 2024
I was referred to Brian by a good friend and by the moment i called him, he was awesome in everything i could ever ask for, answered all question good communication ,all i can say is AWESOME
Noah N.,
customer since 2024
I have been very happy with the office people and what Norwood has done to date. I would have given you a 10 but it's just to early in the relationship to go that far.
Thank you all especially Sheri.
Bob
Robert & Jillian K.,
customer since 2024
Great service and support from John. He helped me to determine the right plan and made it simple and easy.
Carol P.,
customer since 2024
great price and fast service
Corey & Kelly L.,
customer since 2024
John and his team were fantastic to work with on a complex set of policies covering diverse assets. Timely, professional, friendly, and thorough. I highly recommend them for your insurance needs.
Michael & Irina G.,
customer since 2024
John made a video , very hard to find people who take the time to explain stuff... I wish I could do that for my business! I am going to tell my owner about this ! Nice touch.
Clayton & Cynthia F.,
customer since 2024
We needed home insurance on very short notice and John Bachmann and his team sprung into action and within a day found us a great whole house coverage at a great price! We could not be happier with Norwood Insurance Agency's responsiveness and professionalism and would recommend them to anyone looking for top quality insurance broker.
Margaret & Arthur K.,
customer since 2024
I’m always impressed by efficiency of effort
David & Kathleen R.,
customer since 2024
Combined with superb customer service and professional expertise, Norwood Insurance delivers a highly customized and uniquely positive client experience.
Carrie & Scott R.,
customer since 2024
Knowledgeable,Friendly,Prompt!!
Rosalie E.,
customer since 2024
Not often enough you can deal with someone that treats you with respect. Dealing with Jamie was informative and enjoyable. I have already recommended two folks to give Jamie a call. Was a pleasure dealing with her.
Elaine C.,
customer since 2024
John is very helpful and passionate about curating a positive customer experience!
A client in Cambridge,
customer since 2024
So far so good as far as handling all of the machinations of the cancelations and details of the switch. Good communication throughout.
David & Karen M.,
customer since 2024
Brian and Roxanne went above and beyond to help me find the best insurance rate possible. I can’t thank them enough. They even registered my two vehicles using their running service.
Edwin S.,
customer since 2024
Great attention to detail and professionalism and prompt service and help from John, keep up the great work!
Joel E.,
customer since 2024
John is really thorough and responsive.
Really enjoy working with him and his team.
Ben B.,
customer since 2024
While the home buying process has been difficult, dealing with Norwood was the easiest by far! Everyone was incredibly kind, helpful, and responsive to all of our questions. After going through miles of red tape with other organizations while buying a house, I was expecting insurance to be just as much of a hassle. I couldn't have been more wrong. With a few emails and a phone call that was shorter than the amount of time I was just on hold with other companies, I had a policy from Norwood in hand! The process for getting insurance from Norwood was already quite easy, but having help from a remarkable team made it even better!
A client in Derry,
customer since 2024
They are easy to work with. Great staff and professional. Keep you informed on options you have for all your insurance needs.
Kevin & Terri D.,
customer since 2024
John was very responsive and thorough in explaining the policies and benefits. The service was exceptional and a bonus that I was able to save a lot of money.
Chris & Tyrone P.,
customer since 2024
Really like the zoom call to get to know me better. No one else has ever done that. Very quick responses to my emails too.
Nicole S.,
customer since 2024
The agency is very communicative and helpful in the insurance process. I was grateful and confident that they'd do their best to get me the best coverage and rate for me!
Keighley C.,
customer since 2024
I can't say enough about Norwood Insurance Agency. Great communication from start to finish. Extremely informative and found the best policy for my family. I feel he went above and beyond and saved me a lot of money. Highly recommend Brian and his staff. You will not be disappointed.
Timothy & Ranee R.,
customer since 2024
Found myself in a tricky situation due to lack of experience in how insurance worked, Brian went above and beyond to help me. I felt very supported and much more comfortable than I otherwise would have.
Michaela Naoum-Heffernan & C.,
customer since 2024
John understood my reasons for switching to Norwood from my previous agency and fully understands all of my insurance needs. He is responsive and a pleasure to work with. The process has been easy and informative so far. I look forward to a continued partnership with Norwood Insurance for years to come.
Karin M.,
customer since 2024
Responsive, friendly, felt like they were interested in helping me get the right coverage.
Jane & Steven J.,
customer since 2024
I already have recommended you to 2 people in my Groveland Housing facility. They have called there names are
Joe and Janet so I am pleased with your agency.
Thanks
Joe G.
Joseph G.,
customer since 2024
Hands on, communicative and extremely helpful!
A client in Amesbury,
customer since 2024
Friendly, professional and tried hard to accommodate us.
A client in Merrimac,
customer since 2024
Excellent communication and service.
William & Sarah W.,
customer since 2024
Great service
William B.,
customer since 2024
Handled very professionally
A client in ANDOVER,
customer since 2024
John was very easy to work with and translated my needs perfectly into a policy that works for my family.
Myles & Alessandra R.,
customer since 2024
John is amazing. I have already referred him to my friend. He helped me with everything!
Julie L.,
customer since 2024
Brian and Sheri went above and beyond any other agency or insurance company to understand my needs and secure the optimal coverage for my portfolio.
Brian W.,
customer since 2023
Representative Brian is very personable and friendly. Very helpful and understood my needs.
Jo-Ellen H.,
customer since 2023
I have had a wonderful experience with Norwood Insurance Agency. John Bachmann is an excellent communicator, he went above and beyond any agent I have worked with before to throughly explain my options and help me choose a policy to cover my business. He even sent me a video to watch going through each part of my policy options, what they meant, and it really helped me to understand everything.
I highly recommend working with John!
A client in Scituate,
customer since 2023
Absolutely fantastic customer service—there was frequent communication and a serious interest in what we needed, and as a result we got the perfect policy.
A client in Haverhill,
customer since 2023
Brian and Sherri are great! The amount of time and effort they put in to finding the best deal for my family (with a brand new driver) was fantastic! I highly recommend!
Krista & John W.,
customer since 2023
Great customer service is a priority for me which I have received from my first visit. Great follow up and information on my policies.
Linda B.,
customer since 2023
Brian did a wonderful job explaining how he could cover our cars and both of our homes with the same coverage we had and save our family money! He was very thorough and followed up with me several times to update me or let me know if anything changed. Great work, and thank you Brian!
Brian and Catherine K.,
customer since 2023
Quickly solved my insurance problems, saving me money with a better policy. Professional, well informed and friendly. So nice to deal with "real" people! Refreshing!
Darlene W.,
customer since 2023
Easy change of Broker with friendly Sheri.
John & Donna B.,
customer since 2023
John made the entire process easy thanks so much!!!
Kristina T.,
customer since 2023
Sheri Cashman was very nice. She explained my new policies and made a few suggestions that were beneficial. I know that I feel confident with my new insurance company.
Kathleen C.,
customer since 2023
Very pleasant and very informative on my needs. Also very quick to get information that I need. Thanks again
A client in Groveland,
customer since 2023
Absolutely the best Insurance Agency you are going to find out there! I feel like I talked to most of them before finding Brian and Norwood Insurance. He takes the time to talk to you, and to get to know you, and then finds the best policy for your needs. I always feel like Norwood Insurance has my best interests at heart. Thank you Brian and Sheri!
Frederick and Lisa K.,
customer since 2023
John is amazing! I am a new business owner and I needed a second opinion on my insurance coverage.
He helped me understand my insurance and made recommendations to help me save money on my policy! I immediately felt comfortable to talk about my concerns and of course he was happy to help! I ended up switching to the plan for which he provided a quote.
I absolutely LOVE the communication and effort put into his presentation with a VIDEO!! So that I could have a walk through of the policy. Never have I ever felt more confident in letting someone such as John to help take care of the insurance that I need to protect my business! Thank you for being a rockstar!!
Elizabeth W.,
customer since 2023
Brian is all about taking care of his customers glad I signed up with Norwood
John S.,
customer since 2023
Excellent customer service, and attention to detail.
A client in Cambridge,
customer since 2023
They were prompt, efficient and responsive. We had many questions and John and Jamie answered all of our many questions and we did have many. Customer service was spot on.
Sharon & Howard C.,
customer since 2023
Very helpful in finding the right coverage!
A client in Nashua,
customer since 2023
John and his team are the best! Quick turnaround time, efficient systems and they were able to save us a lot of money!
Dawn & James S.,
customer since 2023
Changing over my car & auto insurance was very easy & seemless. Jaime was a pleasure to deal with & handled everything for me!
Lisa and David B.,
customer since 2023
The level of service was fantastic as we worked through some complex insurance situations. Communication and responsiveness of the Norwood team was top notch. Sheri and Brian were a pleasure to work with and helped educate the team here on our insurance options. I would highly recommend the Norwood Insurance Agency to any business or individual for all their insurance needs.
A client in Watertown,
customer since 2023
Great customer service and personal attention makes us feel like we are family!
Isidoro D.,
customer since 2023
Jamie was exceptionally helpful and responsive in addressing a specific issue with my insurance situation.
Stephen H.,
customer since 2023
John and Sheri are fantastic. Very helpful and caring. I will never recommend anybody else.
Liz Ryan
Elisabeth & Louis R.,
customer since 2023
John took the time to explain thoroughly the policy options with no pressure. He researched different homeowners policies for us in a timely manner and the result he found for us was very favorable. Looking forward to working with him and the Norwood Agency in the future.
Mark & Dina S.,
customer since 2023
Great question but so there's nothing I could wish was better. Brian was extremely responsive and reachable. He solved my problem by finding me a better insurance company very fast, and was easy to reach for questions. Then Jamie took care of the next steps, also very reachable. I'm grateful to my neighbor who recommended you.
Rebecca S.,
customer since 2023
As new homeowners, we were so impressed with Norwood Insurance Agency! John took the time to meet with us 1:1 and explain our policy from head to toe. We couldn't recommend them enough!
Jennie & Alex R.,
customer since 2023
Brian helped me with the process of getting a new car and made it simple and stress free. I could not recommended this service more.
Salvatore S.,
customer since 2023
Brian helped me find the perfect plan , helped move everything alone quickly so I could get my car on time. I would recommend this service to anyone looking for insurance
Salvatore S.,
customer since 2023
John is very thorough, knowledgeable and easy to work with! He and the team made the entire process quick and painless!
A client in Londonderry,
customer since 2023
John was very thorough and took the time to explain all the nuisances. He was quick to respond with quotes and phone calls. He is extremely personable.
Barbara K.,
customer since 2023
Jamie was very pleasant to work with. Answered all my questions and made it a very easy process to switch my insurance companies.
Darlene M.,
customer since 2023
Very professional.
Made sure the right coverage was applied.
Answered all my questions.
Helped when needed.
Answered the phone after hours.
A client in Haverhill,
customer since 2023
Nice communication, felt like we got a great deal with the coverages offered.
Ira & Rebecca L.,
customer since 2023
John takes the time to understand your situation and puts in the effort to do his best and is honest about the offerings he has. I appreciate him!
James & Darlene B.,
customer since 2023
First, John Bachman was so easy to work with. There was no pressure and he explained everything to me. The office staff are great also.
Jeralyn L.,
customer since 2023
John and Sheri were very helpful all time. Thank you so much
Widad B.,
customer since 2023
Significantly decreased our premium to help save money
Kendrick & Erika P.,
customer since 2022
I should have reached out to Brian at Norwood years ago! He increased my home and auto coverage, added an umbrella policy and managed to save me over $3,000 a year!! On top of that, Brian and his team are really good people…a pleasure to work with.
Thomas & Krista L.,
customer since 2022
Because the reps were knowledgeable and seamed very experienced and had the answers that I needed to hear about my different insurances
William S.,
customer since 2022
They work with you to ensure you get the right coverage. They are very attentive if you have questions. I felt very comfortable with the team.
Patricia & Daniel D.,
customer since 2022
Great service and great prices
A client in Haverhill,
customer since 2022
Friendly knowledgeable service. Easy, transparent identification of new insurance carrier and saved money on new auto and homeowners policies. Glad we picked Norwood!
Margaret & Richard W.,
customer since 2022
Very professional and helpful.
Marie R.,
customer since 2022
Great communication and prices.
Patricia N.,
customer since 2022
Awesome customer service, attention to detail, never try to oversell, understands the customers needs and outstanding communication
David M.,
customer since 2022
John's knowledge and positive attitude made our experience a breeze. We felt confident with our decision mainly due to John's thorough explanations.
Luis & Claribel D.,
customer since 2022
John was amazing to work with throughout the sale and purchase of our home. He is very engaged with his clients which makes you feel comfortable with what you have for coverage, etc.
Kathleen & Gary S.,
customer since 2022
John is the best. As the sole business owner and runner there are many daily tasks to complete. John would check in periodically when he didn’t hear back from me to readdress my needs for the business. Though it took some time, it finally got done! John was patient, understanding and always friendly. Thanks again buddy!
A client in Lowell,
customer since 2022
John was very quick when I needed fast help, informative, and communicative.
Sara C.,
customer since 2022
Fantastic customer experience and guidance every step of the way. John made sure I had exactly what I needed for my business and didn’t try to oversell me on “extras” I didn’t need. John was also extremely knowledgeable and helpful with all of my questions. I’m sure he has answered the same questions a million times before but he made me feel like it was the first time he was answering it. Thank you!
A client in Haverhill,
customer since 2022
Working with the Norwood Insurance was great. Brian and team made the process of insuring our new vacation property in Maine quick and easy. I would highly recommend The Norwood Insurance agency for all your insurance needs.
Caitlin & Brian D.,
customer since 2022
